General fault maintenance and remote fault diagnosis
After receiving service requests from users, conduct fault diagnosis and problem analysis, and assist in solving problems. When telephone support services cannot solve equipment failure problems, or when providing telephone technical support, remote support services can be implemented as needed and with the user's consent. In the process of remote technical support, remote fault diagnosis of faulty equipment is carried out through the network, and solutions to problems are proposed. Remote fault diagnosis can greatly shorten the repair time of faulty equipment.
Support and supply guarantee for the purchase of spare parts
We have a spare parts inventory and a technical support center to promptly respond to Party A's requests for spare parts services. This center can provide comprehensive spare parts support services, including hardware replacement, spare parts distribution, software upgrades, and more.
Equipment maintenance services and other necessary technical services
During the warranty period, the user should send trained and qualified personnel to maintain and operate the equipment according to the maintenance manual. If there is a problem with the correct use of the equipment, we are responsible for replacing the defective equipment and software free of charge. If the equipment is damaged due to uncontrollable reasons such as fire, flood, electromagnetic interference, strong lightning strikes, strong electricity, riots, or human destruction, we are responsible for paid maintenance, and the user only bears the cost of maintenance materials. After the warranty period expires, we guarantee to continue providing repair and maintenance services for the equipment, and the user will bear the corresponding costs. If you have any usage issues with your device, please feel free to contact our support center, and we will promptly arrange for relevant personnel to assist you in handling it.
After receiving service requests from users, conduct fault diagnosis and problem analysis, and assist in solving problems. When telephone support services cannot solve equipment failure problems, or when providing telephone technical support, remote support services can be implemented as needed and with the user's consent. In the process of remote technical support, remote fault diagnosis of faulty equipment is carried out through the network, and solutions to problems are proposed. Remote fault diagnosis can greatly shorten the repair time of faulty equipment.
Support and supply guarantee for the purchase of spare parts
We have a spare parts inventory and a technical support center to promptly respond to Party A's requests for spare parts services. This center can provide comprehensive spare parts support services, including hardware replacement, spare parts distribution, software upgrades, and more.
Equipment maintenance services and other necessary technical services
During the warranty period, the user should send trained and qualified personnel to maintain and operate the equipment according to the maintenance manual. If there is a problem with the correct use of the equipment, we are responsible for replacing the defective equipment and software free of charge. If the equipment is damaged due to uncontrollable reasons such as fire, flood, electromagnetic interference, strong lightning strikes, strong electricity, riots, or human destruction, we are responsible for paid maintenance, and the user only bears the cost of maintenance materials. After the warranty period expires, we guarantee to continue providing repair and maintenance services for the equipment, and the user will bear the corresponding costs. If you have any usage issues with your device, please feel free to contact our support center, and we will promptly arrange for relevant personnel to assist you in handling it.
